FAQ

Product Information

What can I grow ?

The possibilities are endless. You can grow Basil, Thyme, Tomatoes, Salads, Arugula – for a full list of options click here.

Does NATUFIA use plastic capsules?

We use a special type of plastic that is biodegradable. This capsule material disintegrates in a composter after a few days. No other capsule material that we have examined can protect the freshness of our organic seeds, while interacting with our machines in such a way as to consistently produce the high quality vegetables. The use of these capsules also allows us to eliminate the need for any additional packaging or overwrap to protect freshness, and its lightweight provides environmental advantages from a logistics and sustainability perspective.

Do the seed capsules have an expiration date?

NATUFIA capsules are hermetically sealed; protected from light, moisture and oxygen. At the end of every sleeve you will find both the "Production date" and the “Best before” date. The date simply acts as an indicator of optimal growth opportunity, unopened capsules are completely safe after the "Best before" date.

How can I place an order for seed capsules?

NATUFIA seed capsules are sold directly by NATUFIA. You can purchase the capsules via our phone UK (London) +44 (0)20 81446366 US +1 800 893 4954, mail order, Design Boutique or online.

I have received Damaged, Missing, Expired or Incorrect items in my order. What can I do?

If you find something is missing, damaged or doesn’t belong in your order, please contact us as soon as possible via email or our phone UK (London) +44 (0)20 81446366 US +1 800 893 4954. We are committed to providing our members with a perfect experience every time and will be happy to make the necessary adjustments.

How often should I clean my machine?

We recommend you clean your machine every 6-12 months. Over time, water used during feeding may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine. The NATUFIA Machine will notify you via email, app and voice prompt when it is time to perform a cleaning. Please click here for information on how to clean the NATUFIA machine.